1. No Return Policy
Due to the nature of chemical products and hazardous materials, once all goods are dispatched or delivered, they are not eligible for return under any normal circumstances.
Returns are only accepted in cases of:
- Incorrect product supplied from our end
- Damage during transit (verified at the time of delivery)
- Leakage or quality issues confirmed by our technical team
2. Reporting Issues
Any issue related to damage, leakage, or incorrect delivery must be reported within 24 hours of receiving the consignment, along with supporting evidence such as photos or delivery documents.
3. Refund Policy
Refunds are applicable only in cases where:
- The product delivered is proven to be incorrect or defective from our side
- The issue is verified and approved by our quality control team
Once approved, refunds will be processed within 7–10 business days through the original payment method or agreed settlement mode.
4. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Improper handling after delivery
- Delay caused by external factors such as transport routes, weather, or government restrictions
- Issues not reported within the specified time frame
5. Safety Compliance
All our chemical products are supplied in compliance with safety regulations and industry standards. Proper handling instructions must be followed after delivery, and the company will not be responsible for misuse or mishandling.